Terms of service
Last updated: July 22, 2026
1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your use of this website and any purchase or business relationship with PRO-RAY EX SRL, trading as Moldova Concept Distribution ("we," "us," "our"). By accessing this website, requesting a quote, or placing an order, you agree to be bound by these Terms. These Terms apply to business relationships with professionals — hotels, restaurants, distributors, and other companies — and do not constitute an offer to individual end consumers.
2. Company Information
This website is operated by PRO-RAY EX SRL, a limited liability company registered in the Republic of Moldova under IDNO 1020600039106, with registered office at Str. Bugeacului 1, MD-2028, Chișinău, Republic of Moldova.
3. Products and Services
We distribute food and beverage products — including mineral water, wines, and related goods — sourced from producers in Romania and Moldova, for professional buyers (hotels, restaurants, distributors, and other businesses) in Libya, Morocco, and other African markets. Product descriptions, images, and prices on this website are provided for informational purposes and do not constitute a binding offer until confirmed by us in writing or by phone.
4. Orders and Pricing
Orders and price quotes may be requested through this website or directly at sales@moldovaconcept.com. All orders are subject to confirmation by our team, including verification of product availability, delivery terms, and pricing, before being considered final. Prices are quoted in the currency shown at checkout unless otherwise agreed in writing, and are valid for the period stated in the applicable quote or offer. We reserve the right to correct pricing or listing errors at any time prior to order confirmation.
5. Payment
This website is used to browse products and place order requests only. Orders are settled by direct bank transfer to our company account, following order confirmation by phone or email. We do not process or store credit or debit card information through this website. Payment terms — including any deposit, balance, or credit terms — are agreed individually with each client and confirmed in the applicable order confirmation or contract.
6. Delivery
We deliver to Libya, Morocco, and other African markets by road (truck), sea (container/maritime freight), or air freight, depending on order volume, destination, and required timeline. Orders are confirmed in writing or by phone before dispatch, and shipments are cleared through customs at origin and destination as applicable. Goods are insured for transport for the duration of the shipment. Delivery dates are estimates and not guaranteed unless expressly agreed in writing. Our responsibility for the goods ends upon handover to the carrier — risk of loss or damage passes to the buyer at that point, unless otherwise agreed in writing. See our Shipping Policy for full details.
7. Product Compliance and Regional Restrictions
Food products comply with ONSSA regulations applicable in Morocco and the food safety standards applicable in each destination market. Alcoholic products (wines) are not available for sale or delivery in Libya, in accordance with local legislation prohibiting alcohol. It is the buyer's responsibility to confirm any additional import, licensing, or labeling requirements applicable in their own jurisdiction.
8. Returns and Warranties
As this is a business-to-business (B2B) relationship, the 14-day right of withdrawal applicable to consumers under EU/UK consumer protection law does not apply. Once goods have cleared customs at destination with completed import documentation, the order is final and not eligible for return, refund, or exchange. Any loss, damage, or shortage occurring during transit — before customs clearance — is covered through cargo insurance rather than through returns. See our Shipping Policy and Refund Policy for full details.
9. Intellectual Property
All content on this website — including text, graphics, logos, product images, and layout — is the property of PRO-RAY EX SRL or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by applicable law, PRO-RAY EX SRL shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or from any order, including but not limited to loss of profit, business interruption, or loss of business opportunity. Our total liability in connection with any order shall not exceed the value of that order.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices or for legal or regulatory reasons. The updated Terms will be posted on this website with a revised "Last updated" date. Continued use of the website or placement of orders after such changes constitutes acceptance of the updated Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Moldova, without regard to conflict of law principles, unless otherwise agreed in writing in a specific commercial contract with a client.
In the event of a dispute arising out of or in connection with these Terms or any order, the parties shall first attempt to resolve the matter through good-faith negotiation for a period of 30 days from written notice of the dispute.
If the dispute is not resolved through negotiation, it shall be finally settled by binding arbitration under the UNCITRAL Arbitration Rules. The seat of arbitration shall be Chișinău, Republic of Moldova, the language of arbitration shall be English, and the dispute shall be decided by a sole arbitrator, unless the parties agree otherwise in writing. The arbitral award shall be final and binding on both parties.
Note: arbitral awards are enforceable in most countries under the 1958 New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards, to which the Republic of Moldova and the Kingdom of Morocco are parties. Libya has not ratified this Convention, and enforcement of awards there is not guaranteed by treaty; for clients in such jurisdictions, we encourage resolving disputes through direct negotiation wherever possible.
13. Contact
For any questions regarding these Terms, contact us at office@moldovaconcept.com or sales@moldovaconcept.com.